FAQ

🛒 Orders & Shipping

Q: When will I receive my order?
A: Each order is carefully checked before shipment and processed within 24 hours.
The average delivery time is 8 to 15 business days.
We ship directly from our suppliers to ensure fair pricing and uncompromising quality.

Q: My delivery is delayed — where is my order?
A: In most cases, orders arrive within the estimated timeframe. However, slight delays may occur during transit.
→ You can track your order using the tracking link sent by email.
If you still haven’t received your order 3 days after the estimated delivery date, please contact us.

Q: Some items are missing from my order — why?
A: Some items may be shipped separately, as we work with multiple ateliers and suppliers selected for their craftsmanship.
If an item is missing, it will usually arrive within an additional 2 to 3 days.
We sincerely apologize for any inconvenience.

Q: What are the shipping costs?
A: Shipping is completely free, with no minimum purchase required.

🔁 Returns & Exchanges

Q: I’d like to return an item — is that possible?
A: Yes, of course. You have 30 days after receiving your order to return or exchange your items.

Q: How do I return an item?
A: Items must be returned in their original condition, unworn, unused, and with all original tags attached.
Returns must include a tracking code (track & trace), and shipping costs remain your responsibility.

Once the items are received and inspected, the full purchase amount will be refunded to your bank account within 10 business days.
Please note that processing times may vary depending on your bank.

→ [Click here to download the return form]

Q: Where can I find my Track & Trace code?
A: You can track your package by entering your email address and order number on this page → [Click here].

Q: My Track & Trace code is not working — why?
A: Tracking information becomes active once your package has been scanned by the carrier.
There may be a short delay before tracking updates appear.